Cancellation policy & cancellation form

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly not be attributed to their commercial or independent professional activity:

A. Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must inform us (ToNEKi Media UG (limited liability), Wilhelmshöhe 6, 59269 Beckum, Germany, email: info@toneki-media.com) by means of a clear declaration (e.g. a letter sent by post or email) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, although this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods. The direct costs of returning the goods are estimated at a maximum of approximately 50 euros for each such item for goods that cannot normally be returned to us by post due to their nature (freight forwarding goods).

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties and functioning.

Exclusion or premature expiry of the right of cancellation

The right of cancellation expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

The right of withdrawal expires prematurely in the case of contracts for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

B. Cancellation form

If you want to cancel the contract, please fill out this form and send it back.

To

ToNEKi Media UG (limited liability)
Wilhelmshöhe 6
59269 Beckum
Germany
E-mail: info@toneki-media.com

I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()

Ordered on () _ / received on () _______

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if notification is made on paper)

Date

(*) Delete as appropriate